Let Brink’s manage all your ATM Hardware Maintenance
For banks and financial institutions, keeping ATMs operational isn’t just about convenience – it’s about customer satisfaction, transaction revenue and brand reputation.
Brink’s offers comprehensive ATM machine maintenance services designed to maximize uptime and efficiency for your entire ATM fleet. We are among the world’s leading ATM maintenance companies, providing unparalleled expertise to ensure continuous availability of your banking automation equipment.
Maximize Uptime with Proactive Hardware Support
Ensure your ATMs stay operational with rapid fixes, stocked parts, and expert technicians across first- and second-line maintenance.
FLM
First-line maintenance
We understand that every minute an ATM is down can mean lost revenue and frustrated customers. Our commitment to first-line maintenance (FLM) services means we prioritize rapid response and first-time resolution for optimal ATM efficiency, ensuring that minor issues don’t escalate into bigger problems.
First-line maintenance call outs include all types of machine malfunctions such as cash jams, receipt paper jams, out of paper faults and communication faults
SLM
Second-line maintenance
Brink’s can also provide rapid resolution of more complex ATM technical repairs with our second-line maintenance (SLM) services. Certified engineers are equipped to handle almost any challenge, using effective diagnostic techniques to precisely identify ATM faults and errors. This involves troubleshooting and replacing internal components such as card readers, dispensers, printers or screens.
Inventory management system
Our inventory management system is integral to Brink’s ATM maintenance services. It has been built from the ground up to optimize the processing and distribution of essential ATM modules and parts, ensuring we always have the right part, in the right place, at the right time.
Optimized van kits
Brink’s optimized van kits further enhance our efficiency. Each engineer’s vehicle is equipped with a specific ATM tool kit, plus an extensive van stock of critical parts. This adaptive approach prevents multiple return visits and enables impressive first-time fix rates and industry-leading uptime for all your ATM maintenance services.
ATM maintenance services highlights
First-time
fixe rates
Our proactive approach means the majority of faults are fixed by Brink’s engineers first time, reducing the need to order parts or make return visits
Manufacturer-
agnostic
We have the expertise and experience to support all major ATM brands, and we work with every ATM manufacturer, on a global scale
Equipped
engineers
Brink’s engineers carry specialized diagnostics software and most commonly required parts on their vehicles, so they arrive on-site ready to diagnose and resolve issues efficiently
Highly
experienced
Behind every successful repair is a robust supply chain, and our purchasing and logistics teams have over 30 years’ collective experience working specifically with ATM parts.
Quality
ATM parts
Parts are remanufactured to meet or exceed original equipment manufacturer (OEM) specifications, resulting in longer meantime between failures (MTBF) for your ATMs
Highly
trained
Our ATM engineers undergo rigorous and continuous training, making them true specialists in maintaining multi-vendor ATM models and technologies
Let Brink's manage your
ATM maintenance
We offer end-to-end ATM maintenance solutions that optimize uptime, reduce operational complexities and allow you to focus on your core business.
Frequently Asked Questions
What are Brink's ATM hardware maintenance services?
Brink’s comprehensive ATM hardware maintenance services keep your ATM machines operating reliably and efficiently. Our services cover everything from proactive monitoring and routine maintenance to complex repairs, resulting in maximizing availability for your customers.
Why is ATM machine maintenance so important for banks and financial institutions?
It ensures high ATM uptime, maintains customer satisfaction by preventing service disruptions, protects your investment in ATM hardware and helps you avoid lost transaction revenue due to malfunctioning ATM machines.
How does Brink's ensure industry-leading ATM uptime?
Our reputation for ATM uptime is a combination of our robust ATM maintenance services, proactive monitoring, a vast network of highly skilled engineers and an efficient parts supply chain. Our goal is to fix issues quickly, often before they impact customer service.
What does ‘first-time fix rate’ mean for ATM maintenance, and why is it important?
It refers to the percentage of issues that our engineers resolve completely on their first visit. A high first-time fix rate is critical for ATM machine maintenance as it means less downtime for your customers and fewer repeat service calls.
Are the parts used by Brink's for ATM repairs certified?
We use only certified parts for all ATM machine maintenance services. This commitment to quality ensures that replacements meet original equipment manufacturer (OEM) specifications, guaranteeing compatibility, reliability and longevity for your ATMs.
What qualifications do Brink's ATM engineers have?
Our expert technicians undergo rigorous training and certification processes specifically for ATM maintenance. They have in-depth knowledge of various ATM models and manufacturers, ensuring they can accurately diagnose and efficiently resolve a wide range of ATM hardware issues.
What makes Brink's a preferred choice for FIs looking for an ATM maintenance company?
Financial institutions choose Brink’s because we understand the critical nature of ATM availability and we have a reputation for being one of the most reliable ATM maintenance companies in the industry.
Beyond hardware repair, what other ATM managed services does Brink's offer?
Our comprehensive ATM Managed Services extend beyond just hardware maintenance. We can also manage cash forecasting and replenishment, transaction processing, software updates and security services, providing an end-to-end ATM outsourcing solution for your ATM network.
