Hardware Maintenance

Maximized uptime and first-time fix rates

Industry-leading ATM uptime and impressive first-time fix rates. 

Brink’s hardware maintenance services ensure availability of banking automation equipment for efficient branch operation and the highest levels of customer service.

FLM

First-line maintenance

Maximize ATM uptime with Brink’s FLM services. Our integrated Monitoring & Helpdesk solution facilitates rapid response and prioritizes first-time resolution for optimal efficiency. First-line maintenance call outs include attending to all types of machine malfunctions such as cash jams, receipt paper jams, out of paper faults and communication faults.

SLM

Second-line maintenance

Ensure rapid resolution of complex ATM issues with Brink’s SLM services. Our highly skilled technicians use effective diagnostic techniques to precisely identify ATM faults and errors. Our robust repair processes result in long-term fixes, optimizing ATM uptime.

Inventory management system

Our inventory management system has been built from the ground up to
optimize the processing and distribution of ATM modules and parts. This
ensures we always have the right part, in the right place, at the right time.

Optimized van kits

Each engineer’s vehicle is equipped with a specific ATM tool kit, plus an extensive van stock of critical parts, avoiding multiple visits and enabling impressive first-time fix rates and industry-leading uptime.

Service maintenance
highlights 

First
visit fixes

Majority of faults fixed by
Brink’s engineers on their first visit

Manufacturer-
agnostic

Manufacturer-agnostic,
supporting all major ATM brands

Equipped
engineers

High first-time fix rates: all engineers carry diagnostics software and most commonly required parts on their vehicles

Highly
experienced

Our purchasing and logistics
teams have over 30 years’
experience working with ATM parts

Less
failures

Parts are remanufactured to original specifications or better, resulting in a longer meantime between failure

Highly
trained

Highly trained engineers with
multi-vendor expertise

Let Brink's manage your
ATM maintenance

Get in touch to discover the Brink’s difference and
transform your ATM services today.

Get in touch

Explore our ATM Managed Services

Locations

How to find us

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Brink's UK
Contact

Unit 1 Faggs Rd,
London
Feltham
TW14 0LG

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Brink's Europe
Contact

Ptolemaeuslaan 61
3528 BR Utrecht
The Netherlands

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Brink's Global ATM Managed Services Headquarters
Contact

Brink’s Incorporated
555 Dividend Drive
Coppel, Texas   75019
United States

 

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Brinks South America
Contact
Rua Samaritá, 1117 – 5º Andar
São Paulo – SP 02518-120
Brazil

 

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Brink's APAC
Darren Garbutt

Brink’s Incorporated
555 Dividend Drive
Coppel, Texas   75019
United States

 

 

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Contact Us
Contact

Ground Floor
Unit 7, Beckett Way
Park West Business Park
Park West
Dublin
D12 X884

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