Industry-leading ATM uptime and impressive first-time fix rates.
Brink’s hardware maintenance services ensure availability of banking automation equipment for efficient branch operation and the highest levels of customer service.
FLM
First-line maintenance
Maximize ATM uptime with Brink’s FLM services. Our integrated Monitoring & Helpdesk solution facilitates rapid response and prioritizes first-time resolution for optimal efficiency. First-line maintenance call outs include attending to all types of machine malfunctions such as cash jams, receipt paper jams, out of paper faults and communication faults.
SLM
Second-line maintenance
Ensure rapid resolution of complex ATM issues with Brink’s SLM services. Our highly skilled technicians use effective diagnostic techniques to precisely identify ATM faults and errors. Our robust repair processes result in long-term fixes, optimizing ATM uptime.
Inventory management system
Our inventory management system has been built from the ground up to
optimize the processing and distribution of ATM modules and parts. This
ensures we always have the right part, in the right place, at the right time.
Optimized van kits
Each engineer’s vehicle is equipped with a specific ATM tool kit, plus an extensive van stock of critical parts, avoiding multiple visits and enabling impressive first-time fix rates and industry-leading uptime.
Service maintenance
highlights
First
visit fixes
Majority of faults fixed by
Brink’s engineers on their first visit
Manufacturer-
agnostic
Manufacturer-agnostic,
supporting all major ATM brands
Equipped
engineers
High first-time fix rates: all engineers carry diagnostics software and most commonly required parts on their vehicles
Highly
experienced
Our purchasing and logistics
teams have over 30 years’
experience working with ATM parts
Less
failures
Parts are remanufactured to original specifications or better, resulting in a longer meantime between failure
Highly
trained
Highly trained engineers with
multi-vendor expertise
Let Brink's manage your
ATM maintenance
Get in touch to discover the Brink’s difference and
transform your ATM services today.
