Brink’s Insight Center – the crucial component at the core of Brink’s ATM Managed Services 

An integrated platform built on future-proofed technology

Brink’s Insight Center is our comprehensive, cloud-based ATM management portal, providing advanced data analytics and real-time, end-to-end performance monitoring and management to optimize decision-making for banks and financial institutions.

It enables remote management for secure updates and streamlined workflows, including incident management, asset management, cash management, field services and fault monitoring and resolution. The customer availability dashboard gives customers full visibility of their ATM estate at all times.

Our platform differentiators

Brink’s Insight Center is a multi-vendor, multi-tenant, multi-channel, real-time transaction profiling platform. It is designed to address scalability and seamlessly integrates with FI enterprise systems.

The system gathers in-depth historical data alongside real-time information, empowering advanced analytics for proactive fault resolution. Brink’s Insight Center ensures smooth operations, regardless of the number of ATMs.

Remote Monitoring and Management (RMM)

Brink’s Insight Center monitors the ATM in detail, in real-time and by mining the historical big data repository. RMM allows Brink’s to automate large parts of the fault management process, response time and performance of the ATM is vastly improved.

Security is paramount: Brink’s Insight Center is secure and compliant with innovations like reverse polarity (when there is no inbound connection on ATMs), and agent to server communication is secured by TLS 1.2, a mutually authenticated channel.

Other technical specifications include: 

• Remote diagnostics, file explorer or advanced scripting
• Single Agent with extensible plugin-based architecture to allow new features to be added via scripting and new plugins
• Intelligent bandwidth throttling and shaping to ensure optimal use of the network connections
• ATM PC hardware (CPU, disk, memory and network) inventory and software monitoring (applications and services)
• Log monitoring with Regex Pattern Detection (for Electronic Journal, application logs and Windows event logs)

Incident Management System (IMS)

Brink’s Insight Center enables proactive incident response and live status tracking to swiftly address faults. Information is collected and presented to Brink’s agents for immediate incident reaction, while automated fault ticketing maximizes uptime. By simplifying and automating the Brink’s helpdesk functions, agents work on the highest priority escalations and abnormalities first to ensure swift resolution. At a glance, the Brink’s agent maintains complete view of the health of the ATM estate within a single pane.

Brink’s supports the most complex incident workflows, and can change an incident category, link dependent tickets, automate actions and manage preventive maintenance. Incidents are enriched with telemetry from the ATM Agent (RMM), and automated or manual dispatching is delivered via SMS, email or API to the service provider.

Asset Management 

Brink’s Insight Center holds a hardware inventory with all known peripherals and software on the ATM for full visibility and constant tracking.

Cash Management and Forecasting

Outsourcing cash forecasting to Brink’s can save time and money, freeing up valuable resources to focus on your core services. Our cash forecasting services maximize cash availability while minimizing residual cash to free up capital for investment or other bank needs. Brink’s Insight Center’s AI-based automation delivers superior accuracy and machine stability, and eliminates cash-outs for a better customer experience. It also increases visibility on exact cash positions and will adjust load values to avoid unnecessary risk of higher stock levels, as well as adjusting replenishment frequencies to ensure cash availability​ and minimize downtime.

First-line and Second-line Maintenance

Brink’s provides remote resolution commands for many first-line maintenance issues, saving costly visits to ATMs. If an incident cannot be resolved remotely, Brink’s sends a ‘Straight-thru-Dispatch’ to clear a bill jam, for example. If a field visit is required, our in-house engineers aim for high first-time fix rates to improve ATM uptime and reduce customer callbacks. 

Brink’s also offers second-line maintenance services, again, with monitoring and reporting via Brink’s Insight Center. Our highly skilled technicians use effective diagnostic techniques to precisely identify ATM faults and errors and engineers hold an extensive parts inventory on their vans. Brink’s conducts monthly service reviews for continuous improvement, discussing call types and exploring ways to reduce fault types.

Why Brink’s AMS? 

Brink’s has over 30 years of successful software deployments at leading financial institutions, service providers and retailers worldwide. We manage more than 135,000 ATMs and other self-service devices in 25 countries, deploying multi-device and multi-vendor projects.

Customers of all sizes find that our comprehensive, secure and scalable monitoring and management tool reduces overheads and removes the headache of self-management. Brink’s Insight Center securely conforms to industry standards, and state-of-the-art access controls – both at the ATM and internally – protecting against unauthorized access and attack.

Brink’s AMS provides in-depth technical expertise through Brink’s Insight Center, which is at the core of our ATM Managed Services. You can rest assured that your ATM network is being managed and monitored by a safe pair of hands. 

To find out how Brink’s AMS can help your organisation get in touch.