Pinnacle Awards Global Finalists 2023

Created in 2019, Brink’s Pinnacle Awards were set up to recognize the extraordinary work that takes place across the business. Brink’s Pinnacle Awards celebrate the employee or team of employees that best contributed to Brink’s success over the course of the year. This year’s 27 finalists were chosen from 190 nominations, signifying the amount of great work being achieved across the company.

The categories were updated in 2023 to align with Brink’s strategic pillars, designed to fuel growth by providing a superior customer experience and driving continuous improvement. We added a new category to recognize efforts to strengthen our culture of ethics and compliance.

The six award categories comprise:

• Growth and Customer Loyalty
• Innovation
• Operational Excellence
• Talent
• Sustainability
• Ethics and Compliance

Brink’s ATM Managed Services were delighted to have two products recognized in the 2023 Innovation category. One was a cash solution for PAI (Payment Alliance International), a Brink’s Company, that provides businesses with a customizable suite of ATM portfolio management tools and services. Their mission is to make the management of ATMs easy and efficient, and by extension, the access to cash for consumers reliable and accessible. PAI delivers tools and services for ATM portfolio owners and operators-retailers, financial institutions and independent operators/ISOs.

The other finalist was NoteMachine, which was acquired by Brink’s in 2022. NoteMachine manages more than 9,500 ATMs, processing more than 29 million transactions every month and £14 billion in cash each year. They submitted their unique modular banking hubs into the Innovation category. The pods offer a scalable branch solution which enables financial institutions to expand their presence, enhance customer experience and take the lead in environmental responsibility. Formerly known as ‘AXIS’ hubs, these banking pods are now called ‘B-POD’, to reflect their inclusion in the Brink’s AMS portfolio of ATM services.

“People are Brink’s biggest asset. I’d like to acknowledge our dedicated teams, whose strong commitment to deliver on our strategic priorities made a real difference to our 2023 performance. Their creativity and dedication to developing innovative solutions, and their commitment to excellence, elevates Brink’s reputation and inspires others.”

– Michelle Bell, VP of Human Resources for Brink’s AMS